At DOE we want you to be completely satisfied with everything you purchase from us. That’s why we have a very accommodating return policy for you. Simply stated, you have a full 30 days from invoice date to return for a full refund or credit. Please review “Returns Policies and Procedures” below.

Returns Policies and Procedures

1. Product purchases may be returned for a full refund or credit within 30 days of your product’s invoice date.
2. All returned products must be in their original package and in like-new condition (unless defective).
3. All returns MUST include a Return Merchandise Authorization number (RMA#) clearly indicated on the package address label. Contact us for a RMA#.
4. DOE will process your request for a credit, refund or replacement within 5 business days after receiving your returned product.
5. Ship the product freight pre-paid (with your RMA# on the address label) to us at:

Danville Office Equipment
233 W. Main St.
Danville, KY 40442
Attn: Returns Department

Accepted Payment Methods:

Credit Cards
At DOE, we want make it easy to do business with us. For that reason we gladly accept Visa, MasterCard and American Express credit cards.

You may provide your credit card information online at the time you place your order. Our site is SSL secure so there is no need to worry, or if you feel more comfortable, you can contact us at (800) 633-0991 with that information. Please include your name exactly as it appears on your credit card along with billing address and phone number listed for your credit card. Any missing and/or incorrect information may cause a delay in processing your order.

Credit Accounts
We will gladly consider establishing a charge account for your business. Please review our credit account terms below, and then click Account Setup to apply. You may provide your credit information online or print the credit application and submit your information to our accounting department by faxing it to (859) 236-0304.

Credit Account Terms
Payment is due NET by the 10th of each month. Should the account become delinquent, a charge of 1.5% per month (18% per year) will be added to any outstanding account balance. If your account should be delinquent for more than 60 days, that account could be placed on C.O.D. (collection for delivery) basis until the balance (including all finance charges) is paid in full.

Payment Address
Your payment should be mailed to the following address:

Danville Office Equipment
P.O. Box 1316
Danville, KY 40423

Sales Tax
We are required by law to collect sales tax on all shipments to addresses within Kentucky. A 6% sales tax will be added to all orders upon "check out" in the order entry process. If you have a tax-exempt number, please submit that to our accounting department by faxing it to (859) 236-0304.

Guaranteed Privacy And Online Security

Your privacy and online security are of the UTMOST IMPORTANCE to us!

Your Privacy
It is our policy never to provide any of the information given to us to any outside sources without your knowledge and consent. Any and all information you provide us will be used solely within DOE for the purpose of continuously improving the level of service and support we deliver to you.

Your Security
It is our policy to provide you with a safe and secure environment in which you can conduct your business with complete confidence. In situations where you provide critical personal information (credit cards, addresses, social security numbers, etc), DOE uses technology with SSL (Secure Sockets Layer). This technology makes it absolutely impossible for unauthorized parties to gain access to information that you provide us.